When the Shift Changes
It’s late, support is thin, and the situation is escalating. How do you decide what to do next?
Service Description
This session focuses on the moments in residential care when a shift takes an unexpected turn. It is late, emotions are high, support may be limited, and staff are required to make rapid decisions that have real consequences for children, colleagues, and themselves. The session explores how to make safe, proportionate decisions during escalating situations, without tipping into panic, overreaction, or avoidance. Staff are supported to understand risk in real time, recognise the impact of pressure, fatigue, and emotion, and use professional judgement confidently when policy guidance does not neatly fit the situation. Through realistic practice scenarios, staff examine how decisions are influenced by group dynamics, fear of getting it wrong, and previous incidents. There is a strong focus on defensible practice, helping staff clearly explain and evidence why they acted as they did, both in the moment and afterwards through recording and reporting. This is a reflective, discussion based session rooted in real residential experience rather than theory. It supports teams to develop shared thinking, improve consistency on shift, and feel more confident managing high pressure situations safely and professionally. Suitable for residential staff at all levels, including seniors, who want stronger decision-making during critical moments on shift.
Cancellation Policy
Last updated: December 2025 1. About Our Services Whys2Wise provides professional development and training for professionals working in residential childcare, fostering, education, and related care services. Training is educational and practice focused. We do not provide therapy, counselling, clinical services, or regulated care. 2. Bookings and Payment All sessions must be booked through our website or by written agreement. Bookings are confirmed once payment is received, unless otherwise agreed in writing. Prices apply per session as advertised. 3. Cancellation and Refunds Client cancellations: More than 14 days before the session: full refund or reschedule 7 to 14 days before the session: 50 percent refund or reschedule Less than 7 days before the session: no refund, one reschedule may be offered at our discretion Non attendance without notice is non refundable. If Whys2Wise cancels a session, clients will be offered a full refund or alternative date. 4. Training Scope and Responsibility Training supports professional understanding, judgement, and reflection. It does not replace organisational policies, statutory guidance, safeguarding procedures, or professional supervision. All practice decisions remain the responsibility of the individual and their organisation. Whys2Wise is not liable for actions taken following training. 5. Safeguarding Whys2Wise is committed to safeguarding. If safeguarding concerns arise during training, participants will be encouraged to follow their organisational safeguarding procedures. Where there is an immediate risk, we reserve the right to escalate concerns appropriately. 6. Confidentiality and Conduct Participants must not share identifiable information about children, families, or colleagues. Professional and respectful conduct is expected. We reserve the right to remove participants for inappropriate behaviour without refund. 7. Recording and Materials Sessions must not be recorded without written permission. All materials remain the intellectual property of Whys2Wise and may not be shared or reproduced without consent. 8. Complaints Complaints must be submitted in writing within 14 days of the session. We aim to respond within 14 working days and resolve concerns fairly. 9. Data Protection Personal data is handled in line with UK GDPR and used only for service delivery and administration. 10. Liability and Law Liability is limited to the value of the booked session.