We understand that plans can change. This policy is designed to provide reasonable flexibility for our clients while protecting the time, preparation and delivery capacity reserved for each booking.

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Training Bookings

If you need to cancel or rearrange a booked training session, please contact Whys2Wise as soon as possible.

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More than 14 days before the session

Bookings cancelled more than 14 calendar days before the scheduled training date may be cancelled for a full refund or transferred to another available date at no additional charge.

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Between 7 and 14 days before the session

Where a booking is cancelled between 7 and 14 calendar days before the scheduled session, we will normally offer the option to transfer the booking to another available date.

If a refund is requested instead, Whys2Wise reserves the right to deduct reasonable costs and losses directly resulting from the cancellation.

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Less than 7 days before the session

Bookings cancelled less than 7 calendar days before the scheduled session are not normally eligible for a refund.

Where possible, we will offer one opportunity to transfer the booking to another available date.

Any cancellation charge or amount retained will be reasonable and proportionate to the costs and losses incurred by Whys2Wise as a result of the cancellation.

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Less than 48 hours before the session or non-attendance

Where a session is cancelled with less than 48 hours' notice, or the client or attendees fail to attend without notice, the full booking fee may be retained where this reasonably reflects the loss incurred.

Any decision to offer an alternative date in these circumstances will be at the discretion of Whys2Wise.

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Individual Attendees

Where an organisation has booked training for a group, individual staff members may usually be substituted without charge before the session begins.

If individual attendees fail to attend, arrive substantially late or leave before the training has been completed, this does not normally entitle the organisation to a full or partial refund.

Attendance alone does not guarantee certification. Participants must complete the Whys2Wise learning validation process and demonstrate sufficient understanding before certification is issued.

Where additional support is required, Whys2Wise may provide the complimentary follow-up support included within our training model. Failure to complete the validation process or engage with offered support does not create an entitlement to a refund.

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Rescheduling

We will always try to accommodate reasonable requests to rearrange training.

Where a booking is transferred, the replacement date must be agreed with Whys2Wise and will be subject to availability.

Repeated requests to rearrange the same booking may be treated as a cancellation.

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Cancellation by Whys2Wise

In the unlikely event that Whys2Wise has to cancel a training session, we will offer an alternative date wherever possible.

If a suitable alternative cannot be agreed, any payment made for the affected training session will be refunded in full.

Whys2Wise will not be responsible for indirect costs incurred by the client, such as staff costs, travel arrangements or other consequential losses, except where liability cannot legally be excluded.

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Technical Problems

Our live online training relies on internet connectivity and third-party video conferencing technology.

If a significant technical problem originating from Whys2Wise prevents us from delivering the session effectively, we will normally rearrange the affected training at no additional cost.

Technical difficulties experienced by an attendee or client, including problems with their internet connection, device, microphone, camera or access to the meeting platform, will not normally entitle the client to a refund.

We will, however, make reasonable efforts to help resolve access problems where possible.

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Exceptional Circumstances

We recognise that genuine emergencies and exceptional circumstances occur.

Where illness, bereavement, serious incidents or circumstances outside the client's reasonable control prevent attendance, please contact us. We will consider the circumstances fairly and may offer rescheduling, credit or another reasonable solution.

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Consumer Rights

Nothing in this policy limits or excludes any statutory rights that cannot legally be limited or excluded.

Where a booking is made by an individual acting as a consumer rather than for business or professional purposes, additional cancellation rights may apply under UK consumer law.

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Refunds

Where a refund is agreed, it will normally be returned using the original payment method.

We aim to process approved refunds promptly, although the time taken for funds to appear may depend on the payment provider or financial institution.

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Contacting Us

All cancellation, rescheduling and refund requests should be made in writing using the contact details provided on the Whys2Wise website.

We encourage clients to contact us as early as possible. In most circumstances, rearranging training is preferable to cancelling it altogether.

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